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Help

We aim to provide a solution for all your workholding needs – so we have the best products and greatest stock availability in the business. As a leading supplier of collets and jaws we have very competitive prices, a fast and efficient ordering service online and next day delivery on most of our items.

How to order

When you see a product you like simply click on the 'add to basket' button to add this to your shopping basket.

At any time you can click on 'view basket'. This option will allow you to view and change your selections.

You can click on the 'view basket' button at the top of each page at any time.
You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and then directed to a secure area to make your payment.

Shopping here is very flexible. When you get to the checkout you can:

  • Change your mind
  • Add more things to the shopping basket
  • Change any of the items

How to pay

The 1stMTA web site allows you to order directly over the internet in a few easy steps.

You will need your credit or debit card details to hand, when you start to order.

We also offer UK customers the choice to pay for items by cheque or postal order. Simply choose the relevant option in the checkout section of the site, print out your order and send it to us. Overseas customers wishing to pay by cheque please contact us.

You will receive an email confirmation of your order and payment if you order online.

Postage and packaging

Our charges for postage and packaging are based on a minimum fixed cost per order or a percentage. These costs differ according to the country where the items are sent.

Delivery

Most orders are delivered within the stated time. Many of our deliveries require a signature on receipt. If possible please quote a delivery address where a signature can be given during working hours.

Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

Prices

Prices are subject to change without notice.

Cancellation and returns policy

You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to 1stMTA in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to 1stMTA at your expense within 30 days.

You are required to return the goods in the original packaging and should take reasonable care of the goods. A full refund (less postage) will be issued by 1stMTA within 30 days if the goods are received in resaleable condition. If the goods are not received in resaleable condition, 1stMTA reserves its right to deduct an amount from the refund for any resulting loss in value.

Privacy - our mailing list

Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.

Customer services and complaints

Our contact telephone number for customer services and any complaints is 0800 783 0510. Our fax number is 0800 783 0517 Alternatively, you may write to us at 1st Machine Tool Accessories Limited, 1 The Headlands, Downton, Salisbury, Wiltshire SP5 3JJ. UK You can send an email to us at enquiries@1mta.com.

If you have any problems with your credit/debit card numbers on our shop checkout, please contact your bank/card-issuer